True Value Ratings and Reviews

Customer Reviews for Morton System Saver Water Softener Unit, 27,000 grain capacity

Morton System Saver Water Softener Unit, 27,000 grain capacity

Morton System Saver Water Softener Unit, 27,000 Grain Demand Regeneration Unit, Highly Efficient With Patented Look Ahead Technology That Learns Your Water Usage, Regenerates Only When Needed, Free Technical Support & Comes In A Space Saving Compact Design, Holds Up To 200 LB Of Salt & Reduces X-PPM Of Iron, X=7 For 27, 10 Year Tank/1Year Part Warranty.
Average Customer Rating:
1 / 5
1
 / 
5
(1 Review) 1
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5 stars
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1 star
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0 out of 1(0%)reviewers would recommend this product.
Customer Reviews for Morton System Saver Water Softener Unit, 27,000 grain capacity
Review 1 for Morton System Saver Water Softener Unit, 27,000 grain capacity
Overall rating 
1 / 5
1 / 5

Poor Quality Control

PostedJuly 28, 2014
Customer Avatar
MaintenanceDude
from Wisconsin
Experience Level:Experienced
This unit shipped with 12' of discharge hose even though the packing list said 20'. I needed 17'. The bypass valve shipped with faulty O-Rings and the moment I installed the bypass valve and turned the water on again, it leaked like a torpedoed submarine. I took the bypass valve apart and sure enough there was a broken O-Ring. Off to the TrueValue store to buy new O-Rings (the OEM rings are "proprietary" I'm told). My first attempt to match the size exactly failed and the bypass valve guillotined my new O-Rings late on Saturday night. Oh joy, no water in the house then until Monday! Back to the TrueValue store where a knowledgeable employee spent a solid half-hour carefully analyzing and talking with me about the bypass valve issue. We selected "undersized" O-Rings and voila, success!
I would NOT recommend that you purchase ANY Morton products as the Morton support personnel were downright rude and insulting on the phone. I was supposed to get a call back regarding my issues, but NO!
Perhaps they should drop the T in their name.
Pros: cannot think of any
Cons: rude customer service, poor quality control, just like any other softener, junk
No, I would not recommend this to a friend.
+1point
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